ACCXX Communications Common Questions

Q. Is this plan a promotional rate?

A. No, this rate is NOT a promotional rate! While we cannot guarantee that your rates will never increase, we are committed to bringing our customers the best value in the communications market for years to come!

Q. How will I know when my service has been switched?

A. You won't be able to tell, but simply e-mail customerservice@accxx.com and we will promptly reply!

Q. How long should it take for my phone lines to switch over?

A. It should take 5 to 10 business days for your line(s) to be transferred to our service. If it takes longer than this, something is wrong. Please contact our office immediately. The top reasons why your line(s) may not have been switched are as follows:

your local telephone company does not accept electronic requests (small ones usually don't);

your telephone number is new (our electronic request will always be "bounced" back on new numbers);

you have a "PIC freeze” on your line (our electronic request will be denied in this situation as well); OR

your local telephone company is a re-seller (also known as a "Local Service Provider" or LSP).

Or, they are simply taking their time, and a quick call from you is what it takes to get it switched!

Q. What is a "pic freeze"?

A. A "pic freeze" is a preventative measure that keeps you from being "slammed" (switched with or without your authorization) to another long distance service. Unfortunately, a pic freeze will prevent us from transferring your service electronically.

Q. Should I remove the "pic freeze" from my line?

A. No, this will not be necessary. However, you will need to perform a "self pic" as described below.

Q. How do I do a "self pic"? (This is OPTIONAL - this is NOT necessary in most cases)

A. Performing a "self pic" is a two-step process:

1. First, you must determine (from us) what network your lines were provisioned over after you have signed up by e-mailing customerservice@accxx.com.

2. Once you have received the correct network information, simply call your local telephone company and have them change your service to carrier information that we provide to you (Verizon customers will also need the "Alpha Numeric" code, which we will provide as well). Make sure you have them switch your inter-state, intra-state, international, AND intra-lata (if applicable). As soon as your local telephone company makes the change in their switch, you will have our service!

Q. Will you notify me if my long distance service has NOT been transferred?

A. Yes we will, by e-mail to the address you provide in the sign up process. If our electronic request gets "bounced" back for any reason, your long distance service may not be switched without your help and cooperation. All that we ask is that you pro-actively participate in the switchover process if we request your assistance.

Q. After I have been successfully transferred to your service, should I put a "pic freeze" on my line (to prevent "slamming")?

A. It might be wise if you have been victimized in the past by people changing your long distance service without your authorization.

Q. What is "intra-LATA" service?

A. "LATA" stands for "Local Access Transport Area," and refers to calls that are too short to be considered "long distance," and too long to be considered "local." Some other names for this service are local toll, regional, zone calling, etc. Your local telephone company usually handles these calls. If you want your local phone company to continue to handle your intra\-lata calls, please be sure to check "NO" to that question on our online sign-up form. If your local telephone company will allow us to switch your intra-lata service (some will and some won't), and you want us to do so, please be sure to check "YES" to that question on our online sign-up form.

If Intra-Lata service is available in your state for 1-plus dialing (1 + (area code) + the number), we will bill you for these calls at the same per-minute rate as your in-state rate (unless otherwise specified). If the service is NOT yet available in your state for 1-plus dialing, and you still want it, you will need to force our 7-digit access code on EACH Intra-Lata call. Do this by dialing our 7-digit code, then 1 + (area code) + the number.

Q. Your interstate rate is attractive, but my local carrier currently handles my local-toll (also known as "regional," "zone calling," or "intra-lata") calls at a rate lower than what you can offer me. Can I EXCLUDE my intra-lata service, and keep it my local telephone company?

A. Yes. There is a question on our online signup form which asks "Do your want our intra-lata service?" Just check it "NO." Also, it wouldn't be a bad idea to call your local telephone company, and have them "freeze in" your intra-lata, so that you know for sure that it will not get switched.